American Certified Business Process and Fulfilment Manager (ACBPF)®

  /  American Certified Business Process and Fulfilment Manager (ACBPF)®

American Certified Business Process and Fulfilment Manager (ACBPF)®

Why is it different?

The ACBPF® certification is ideal for professionals responsible for business process management and fulfillment operations. ACBPF®-certified individuals possess a deep understanding of process improvement methodologies, workflow optimization, quality management, and customer fulfillment strategies. They have the expertise to identify bottlenecks, streamline processes, enhance operational efficiency, and ensure customer satisfaction throughout the fulfillment journey.

Why go for ACBPF® Certification?

ACBPF® certification helps professionals acquire basic knowledge and skills in business process management and fulfillment operations.

The American Certified Business Process and Fulfillment Manager (ACBPF)® certification shows future employers that you have the practical knowledge, insights, and professional expertise to understand factors that impact how people spend their leisure time. The certification explores how to better support and develop opportunities in Process Intelligence, Quantitative and Qualitative Process Analysis, Essentials in Procurement, Fulfillment, and Production etc

About the exam

The American Certified Business Process and Fulfilment Manager (ACBPF®) certification provides assessment in the areas of order fulfillment, Order Management Systems, and Processes. Companies make money by selling goods, products, and services to businesses or directly to consumers. No matter whether you’re B2B or D2C, the sale is not complete until the sold items are received by that customer. Order fulfillment is how companies complete the sale and it’s at the heart of every business. Order fulfillment challenges run the gamut from supply shortages and inventory management issues to failures in demand and logistics planning to kinks in the supply chain.

The ACBPF® certification will test the following topics

  • Business Process Modeling
  • Applying work systems theory
  • Reengineering and Process change
  • Enterprise Resource Planning (ERP)
  • Process Intelligence
  • Quantitative and Qualitative Process Analysis
  • Essentials in Procurement, Fulfillment, and Production.
  • Technology Support for Business Processes: Workflows & BPMS
  • Managing Processes; Metrics and Dashboard.
  • Governing BPM Efforts; Process Management Maturity

What Skills Will You Learn?


These include capacity planning, demand management, order processing, inventory management, and logistics. Also, include using artificial intelligence (AI) and algorithms to leverage data in decision-making.


As a supply chain business process and fulfillment manager, you must have in-depth knowledge of Enterprise Resource Management software and practices. It is essential to understand the current ERP software and ecosystem, especially as this technology is becoming more cloud-based and no longer on-premise. For supply chain fulfillment manager or professionals considering developing a career in Microsoft, this requires having experience with Microsoft Dynamics 365 Enterprise Resource Planning (ERP) Solutions.


To provide accurate solutions, supply chain Process and Fulfillment consultants must receive accurate data. Business Intelligence tools are a core component of Enterprise Resource Management software, through which data is collected, analyzed, and reported on to make real-time changes and establish accurate forecasting. For Microsoft supply chain Fulfillment management functional consultants, you must have or gain a strong understanding of finance and operation apps, including Microsoft Power Platform technologies. Included in this Microsoft application ecosystem is also Power BI (Business Intelligence), which is an application that allows you to visualize data from multiple data warehouse sources and create interactive reports and generate business insights.


To better meet a client’s needs, it is important as a supply chain Process and Fulfillment management consultant to have a strong understanding of cross-cultural and global issues that impact supply chain and manufacturing. Having a current understanding of the economic factors in the supply chain industry allows you to provide accurate solutions to clients. As a supply chain Fulfillment management consultant, it is almost important to have a working knowledge of producer, and consumer, behaviors. This knowledge will help you meet the client’s current needs and provide solutions for future business needs.


Problem-solving requires a combination of analytical and interpersonal skills. Fulfillment and Process Management Consultants must synthesize data and information to formulate and propose solutions and anticipate problems before they occur. Anticipating problems is a core component of risk mitigation and is a primary example of how your soft skills can be used in conjunction with your hard skills. However, it must also be noted that problems are not just technical in nature. Project success is also facilitated by smooth and thorough communication to address problems as they arise for all parties involved, whether technical or interpersonal. It is important to have a flexible and adaptable mindset when approaching consultancy as it will allow you to adjust to challenges and thus creatively problem-solve.


Due to the customer-facing and team-working responsibilities Fulfillment consultants face in general, it is also essential to have strong interpersonal and conflict management skills. Consultants liaise with and facilitate business solutions for clients. This means you must be able to develop strong relationships within your own team and with your clients by having strategies to address problems and conflicts that may come up during a supply chain management project.

Who would benefit from ACBPF® Certification?

  • Some of the most common fields from which people transition to a supply chain Fulfillment management career path include:
    • Logistics
    • Operations
    • Inventory Management
    • Shipping
    • Business
    • Sales
    • Military Logistics

Why would you benefit from ACBPF® Certification?

A career in supply chain process and fulfillment management can mean many different things. Because the supply chain can involve so many different steps and individuals, professionals can hold a many types of supply chain jobs and have a variety responsibilities, from inventory management to shipping to sales. Many people end up in supply chain management after working in a related role. For example, many people who start out working in shipping or demand fulfillment roles eventually transition to supply chain management roles, since their experience has uniquely prepared them to understand one aspect of the supply chain very well. The ideal supply chain professional has a broad business skillset and a holistic view of the organization – both how and why decisions are made, and how different departments interact with one another to move goods from production to delivery – are ideally suited for supply chain roles.

Exam Codes

Exam CBPF®  AC-US09

Launch Date

August 2022
November 2022

Exam Details

The new CBPF® Fundamentals exam focuses on the knowledge and skills required to identify and explain the basics of computing

Number of Questions

Maximum of 100 questions per exam

Type of Questions

Multiple choice

Length of Test

120 Minutes

Passing Score

600 (on a scale of 1000)

Recommended Experience

No prior experience necessary





Testing Provider 

Affiliate Partner Testing CentersOnline Testing


$399.99 USD