Chartered Tourism Manager (CTM)®
Empowering Leaders Across Global Hospitality and Tourism
Welcome to the Chartered Tourism Manager (CTM)® program, proudly offered by the American Association of Procurement, Supply Chain, and Tourism Management (AAPSCM)®. This prestigious, advanced-level certification is your gateway to mastering the complexities of today’s diverse hospitality and tourism sectors. From overseeing five-star hotels and airport operations to optimizing cruise line schedules and destination marketing strategies, CTM® equips you with the strategic insight, managerial skills, and innovative mindset required to excel in a dynamic, interconnected global market.
Chartered Tourism Manager (CTM)® is an advanced-level certification designed for professionals aiming to excel in the global hospitality and tourism industries. To ensure participants have a solid foundation, CTM® requires either completion of the American Certified Tourism Professional (ACTP)® credential (or an equivalent foundational certification in tourism management), or a minimum of six years of relevant industry experience. This prerequisite guarantees that all candidates enter the CTM® program with a robust understanding of essential tourism principles and practices, paving the way for in-depth exploration of strategic leadership, global operations, and innovative practices in the dynamic world of hospitality and tourism sectors. From overseeing five-star hotels and airport operations to optimizing cruise line schedules and destination marketing strategies, CTM® equips you with the strategic insight, managerial skills, and innovative mindset required to excel in a dynamic, interconnected global market.
Why the CTM® Certification?
Global Recognition
- Earn a credential respected by world-leading hotel chains, airline and cruise operators, tourism boards, and more.
- Enhance your professional credibility, showcasing your expertise in both hospitality services and tourism management.
Comprehensive Skill Development
- Master core principles spanning accommodation, transportation, logistics, and sustainable destination planning.
- Integrate best practices in procurement, supply chain, and environmental stewardship to become an all-rounded industry leader.
Real-World Application
- Learn from industry-relevant case studies, simulations, and hands-on projects that reflect current market trends.
- Immediately apply acquired knowledge to improve guest experiences, streamline complex operations, and boost revenue potential.
Professional Advancement
- Unlock senior roles and strategic opportunities in hotels, resorts, airlines, airports, cruise lines, tour agencies, destination management companies, and government tourism bodies.
- Elevate your profile as a thought leader, consultant, or project manager driving transformational change in global travel and hospitality.
CTM® Certification Curriculum Highlights
Advanced Hospitality & Tourism Marketing
Brand Strategy & Guest Engagement: Craft compelling marketing campaigns, optimize digital presence, and leverage social media to attract diverse global audiences.
Data-Driven Analysis: Use cutting-edge analytics tools to monitor market shifts, adapt marketing tactics, and measure ROI.
Sustainable Destination & Transportation Management
Eco-Friendly Operations: Implement green protocols across hotels, airlines, ports, and cruise ships.
Community-Centric Tourism: Engage local stakeholders to balance economic prosperity with cultural preservation and environmental sustainability.
Strategic Operations & Supply Chain for Travel & Hospitality
Procurement & Logistics: Streamline vendor relationships, manage inventory efficiently, and reduce operational costs in hotels, airports, and seaports.
Passenger & Guest Flow Optimization: Coordinate flight schedules, guest services, and baggage handling processes for seamless customer journeys.
Innovation & Technology Integration
Emerging Technologies: Explore AI-driven personalization, contactless check-in systems, virtual reality tours, and advanced reservation platforms.
Agile Transformation: Adopt flexible strategies and digital solutions that adapt to rapidly changing market demands and consumer expectations.
Project & Event Management
Large-Scale Coordination: Plan international conferences, charter flights, or multi-ship itineraries, ensuring smooth event execution.
Risk Management & Quality Control: Implement safety protocols, contingency plans, and performance metrics to deliver top-tier guest satisfaction.
Leadership & Stakeholder Engagement
Team Empowerment: Inspire and manage culturally diverse teams—hotel staff, airline crews, port authorities, etc.—to achieve common objectives.
Negotiation & Partnership: Navigate complex negotiations with global suppliers, local governments, and cross-industry collaborators.
Who Should Enroll?
Hoteliers & Resort Executives: Drive operational excellence, improve guest satisfaction, and implement sustainable frameworks across your properties.
Airline & Airport Personnel: Enhance organizational efficiency, coordinate flight operations, and evolve customer service at every touchpoint
Cruise Line & Maritime Professionals: Manage intricate scheduling, elevate on-board experiences, and ensure compliance with international maritime regulations.
Travel & Tour Operators: Develop immersive itineraries, coordinate land/air/sea transitions, and harness technology for streamlined booking systems.
Destination Marketing & Tourism Boards: Strengthen brand positioning, foster community partnerships, and champion responsible tourism development.
Entrepreneurs & Startups: Launch or refine unique travel and hospitality ventures, tapping into emerging niches and consumer trends.
Government & Policy Makers: Shape inclusive tourism policies, orchestrate large-scale initiatives, and stimulate sustainable economic growth.
Program Structure & Format
Flexible Online Modules: Access engaging lectures, webinars, and interactive case studies from any location.
Hands-On Capstone Project: Address a real-world challenge—such as redesigning a guest-flow system or revitalizing a tourist destination—and devise strategic, sustainable solutions.
Networking & Mentorship: Join a global network of professionals. Participate in online forums, workshops, and exclusive events to forge valuable industry connections.
Certification & Beyond
Join a Prestigious Community: Connect with an elite network of tourism leaders, educators, innovators, and entrepreneurs.
Receive Ongoing Support: Stay current with the latest industry trends through AAPSCM’s webinars, white papers, and leadership summits.
Drive Change & Innovation: Lead meaningful transformations that boost customer satisfaction, business profitability, and global sustainability.
Exam Codes | CTM202002 |
Launch Date | 2021 |
Exam Details | The CTM® exam focuses on practical, scenario-based questions that assess a candidate’s strategic decision-making skills across hospitality and tourism operations. It evaluates your knowledge in key areas such as sustainable destination management, supply chain coordination, customer engagement, and leadership within global travel markets. |
Number of Questions | Maximum of 100 questions per exam |
Type of Questions | Multiple choice |
Length of Test | 120 Minutes |
Passing Score | 600 (on a scale of 1000) |
Recommended Experience | Must have attained the ACTP® certification or 6 years’ experience in the field. |
Languages | English |
Retirement | None |
Testing Provider | Affiliate Partner Testing Centers |
Price | $399.99 USD |
